Cheerleaderhairpieces.com Brand Company has been online for over 10 years. We are a online business. We try to do all business online for are records and yours.
Our contact phone number and Email
A Competitor in our industry is going out of business. If you have a color ring from that company press transpose in the menu
1) Please visit our "Q & A" section to find answers to common questions. If you need close color help or color descriptions please see "color match help section".
2) Its not that we don't want to hear from you by phone. We try to utilize our office staff in the most cost effective way in order to keep prices down for our customers and we would appreciate your help.
For ship questions see our ship section. If you entered a email on your order ,we attempted to send you a ship notification unless you order 1st class. We maybe considered spam. We welcome your call or email if you do not receive your order in the time frame you specified by making your ship choice, however we ask that you refrain from contacting us until that time has passed. 99.9% of orders deliver on time. Check your receipt for time frame and remember the 2 day processing time.
4) If you have order # or order ID#, receipt- we received your order!
5) Please do not call to verify an item is in stock, If its out of stock it will say so or it will not let you order the item. We print off orders the morning they are due to ship. We strive to have your order delivered by the due date of the ship choice you have chosen due to this fact if a error occurs on our part with stock we will try to contact the customer by phone, if we can not reach a live person and its a large order shipping overnight or by a express method we will make a color choice decision for you.
7) Press color match help for suggestions and next close colors and or color descriptions.
6) If you made a mistake on your order please cancel it below.
Email Contact
Exchange Inquiries: Please allow up to 30 business days from the time of our receipt of your exchange to credit your card and to inquire about a exchange. As stated in our exchange section mail exchanges can take up to 30 business days, we suggest a online exchange. Please read the exchange section before you email.
We need some information to help you:
Billing name on credit card used or the order ID number
Exchanges that were done incorrectly or returned without invoices will need to be researched and may take longer to process.
Shipping Department : Did you read the ship section? If you did not receive a email with a track number do not worry if a problem occurs with your order we would contact you.
If you did not receive your order in the time frame you chose please email us with the order ID# or full credit card holders name to look up the order.
PHONE CALLS : We are currently not accepting phone orders. Please place your order online. If you are having trouble placing a online order click on Q and A or Live help. We accept all credit cards and check orders online. We answer calls Monday - Friday 8 am to 3 pm PST. If we do miss your call, leave a detailed message we will return your call in the order it was received. (530) 221-0857
TO CANCEL A ORDER: Please read: Did you make a mistake when you ordered? Simply cancel the order immediately by emailing us below, then replace your order. Our website and shopping cart lets you see your order several times before the order is processed by you. You may not make any changes once you place your order online or by phone, however you may place another order to add to the original order or cancel the original order and place a new order.
Cancellation Charges may apply: We do not want to charge you to cancel a order so orders can be cancelled if done immediately by email for no charge as we can cancel it before its processed to your credit card. This includes weekends and holidays. A $10.00 fee may apply to processed orders because they were not cancelled immediately. Once shipped an order cannot be cancelled or changed however you can exchange it by reordering again online - see exchange instructions. The cancel fee will apply if your card has already been processed because once you place an order and we process it , we are charged a percentage by the credit card companies to process that order. We also have to pay a percentage of the sale to credit you back, along with paying an employee to apply the credit to your account. Orders can only be cancelled by email.
Cancelling Your Order : We need certain pertinent information to cancel an order for you. Please make sure it is in the email you are sending us. If it is not we cannot cancel the order and it will ship.
1)We need the billing name on the credit card 2) We need the date of order. 3) We need your invoice # or order ID #
