Our contact phone number and Email
We have new email address as of 2/6/2008 see below.
Please visit our "help section" to find answers to common questions. If you need close color help or color descriptions please see "color match help section".
PHONE CALLS : We are currently on spring to summer hours. We answer phone calls Monday, Wednesday, and Friday 7 am to 1 pm PST. If we do miss your call and you leave a message we will call you back as soon as we can. We ship Monday through Friday.
P.S.T zone- California office 530 221 0857 (Not 503) Thank you.
Online orders ship faster. We ship from California.
Please understand that by placing an order over the phone, you agree to all online policies and shipping terms. We are not responsible for any phone order errors as we are an online business.
E- Mail Contact:
Exchange Inquiries We will need:
Billing name on credit card used or the order ID number
Exchanges that were done incorrectly or returned without invoices will need to be researched.
Shipping Department : Did you read the ship section?
If you need to track Your Fedex shipment http://www.fedex.com/ If you need to track your united states postal Priority mail http://www.usps.com/ Please see your email we sent you when your order shipped for track number.If you did not receive a tracking number by email we will need the order ID# or full credit card holders name to look up the order.
TO CANCEL A ORDER: Did you make a mistake when you ordered? Simply cancel the order immediately by emailing us then replace your order. Our website and shopping cart lets you see your order several times before the order is processed by you. You may not make any changes once you place your order online or by phone, however you may place another order to add to the original order or cancel the original order and place a new order.
Cancellation Charges may apply: We do not want to charge you to cancel a order so orders can be cancelled if done immediately by email for no charge as we can cancel it before its processed to your credit card. This includes weekends and holidays. A $10.00 fee may apply to processed orders because they were not cancelled immediately. Once shipped an order cannot be cancelled or changed however you can exchange it by reordering again online - see exchange instructions. The cancel fee will apply if your card has already been processed because once you place an order and we process it , we are charged a percentage by the credit card companies to process that order. We also have to pay a percentage of the sale to credit you back, along with paying an employee to apply the credit to your account. Orders can only ever be cancelled by email.
Cancelling Your Order : We need certain pertinent information to cancel an order for you. Please make sure it is in the email you are sending us. If it is not we cannot cancel the order and it will ship.
1)We need the billing name on the credit card 2) We need the date of order. 3) We need your invoice # or order ID #
