We accept exchanges within 30 days. We do not accept returns. Some restriction apply please see are exchange section.
NOTICE: If exchanging a item that was on sale when you ordered remember that if its no longer on sale you will be charged full price. No matter how you reorder
Ordering Information:
We accept all Credit cards- School checks- Leaque checks- Personal Checks- Money orders and cashiers checks. All can be placed online.
Matching colors: 99% of the time using our color charts online match perfect but we have some other options for you to keep in mind. We suggest for Squads of 6 or more to order a color ring to match the hair "see color rings" in the menu. We also accept hair swatches from you. See mail in orders in the menu and press color match swatch form.We also have a color match help section in the menu.
Payment by Credit Card:
Charge(s) will appear on your statement under the name "CheerleaderHairpieces.com"or ".biz"
Our web site is a secured shopping web site SSL , you will see the prompt to enter the secure check out area. As on all web sites, it may state "do you wish to see secure and unsecured items on this page." The unsecured items would just be what you have ordered, no personal information will show to anyone else. We have never had a fraud or identity issue.
Even though we ship immediately we suggest you order at least 1 month ahead of your event, this ensures that if you need to exchange for color or style it can easily be exchanged in your events time frame with out a costly ship charge. Fedex and USPS and our company can make errors this allows time for correction. If the error is our mistake we will correct it under our policy guidelines at our expense as soon as it is brought to our attention.
Information on payment by money order , School - Leaque Checks- Personal checks. Simply place your order online at http://www.cheerleaderhairpieces.biz/ after you choose your shipping method you will scroll down and choose to pay by check or money order. Continue to process your order. After your order is processed you will receive a receipt with a order number and a email. You have 30 business days for us to receive payment with a copy of your invoice. After 30 days we will cancel the order that you placed on our web site. If you are ordering the Squad discounted spiral styles 21 pieces or over the invoice will not have your discount price, however we will email you a new invoice with the correct price within 2 business days. You may also see printable order forms to mail in your order.
Phone orders:We are an online business and try to receive orders online. (online orders ship faster than phone orders) We understand that not everyone has a computer and may call to place an order. We are available Mon- Friday for phone calls. Our emails are answered several times daily. To email us, simply go to our contact section listed on the menu to your left. Please note: phone orders' billing is processed on our secure online terminal. Please understand that by placing an order over the phone you are agreeing to all online policies and shipping terms that are stated online. We are not responsible for any phone order errors as we are an online business. Phone orders are subject to a delay in shipping. See contact section for our phone number.
Shipping: We ship your order as you ask us to ship it. However, we do reserve the right to change the shipping method if needed at our extra expense in order to get it to you in the time frame you have set by choosing your shipping method. We do not take responsibility for late shipments that are in error by these shippers- U.S.P.S. & FedEx USPS. If you are left a notice by a shipper and do not pick up the order and it returns to us, you will need to pay the ship charge again for us to reship the order,if you do not pay the ship charges we will consider the order refused. We do not give credits for FedEx-U.P.S. or U.S.P.S. delays. We will take responsibility if it is our error. Always expect FedEx to deliver by the end of the day,we do not guarantee any specific time. We are not responsible for FedEx, or USPS delays. We will not issue credits due to their delivery errors. If we find the FedEx delivery is late due to our error, we will of course credit you accordingly. See our terms under our shipping section.
Cheerleaderhairpieces will charge you a 50% restock fee if your order is refused, returned due to a wrong address and not resolved, or not claimed. Your original shipping and handling charges are not refundable. If you give us the wrong ship to address and we are charged for corrections, we will have to charge you for that cost.
Signature: We reserve the right to ask for a signature upon delivery of any order. However we usually only require signature on orders over 600.00. Not signing is considered a refusal: if you do not sign and it is returned to us we will consider it refused by you and the above charges will apply unless the matter is resolved . If we can track a package to the address you asked us to ship it to any loss is not are responsibility.
Defective hairpiece: As stated on the receipt that comes with your order all hairpieces are to be inspected immediately upon receipt. We will need to know about any item you feel is defective or incorrect within 3 business days of your receipt of the order. If the color is correct, try the hairpiece on shape it, test it out. Defects are rare if you feel a item is defective or incorrect please email us at clhp@att.net to report it. We always reply within 1 business day. Then simply follow the exchange instructions but return the item to us immediately marked defective item on the outside of the package so we can attend to it immediately. If we find that the item is defective or incorrect we will refund the original purchaser the ship cost to return the product to us at 1st class mail rates . The ship charge to have us ship the new hairpiece will be free up to priority mail charges. You may also receive the original ship charges back depending on the solution. Sorry no exceptions.
Order errors: If you received a wrong color-style. Please check your invoice to make sure the order is incorrect. Human error happens however it is rare at our Company. This is why we suggest you order at least 30 days in advance. The fastest way to remedy the issue is to simply go online and reorder, this way the new one will be shipping out and now you simply follow the exchange instructions (see exchange section), dropping a note in the returning package that you received the wrong order. Yes your credit card will be charged for the new order,however you are going to return the incorrect order 1st class mail and we will credit your card once returned. We will also credit your card for the new orders shipping 1st class or priority mail. If you originally paid by check or money order you can mail the incorrect item back to us and we will exchange it for the correct item once received ( If you choose to do a mail exchange) Mark the outside of the package incorrect order.
Duplicate orders: Our web sites cart only receives orders by you placing the order yourself. We do not have any new space age technology that reaches into your computer and finds your credit card information to process a order you did not your self place. If you find you placed 2 orders by mistake for any reason immediately go to our contact section online and cancel the order you do not want. Any order can be cancelled before 7.00 am PST other wise it will ship. You cannot cancel your order by phone.
SALE ITEMS: Some sale items are final sale as they are being discontinued. This will be noted above that product or products page. Please note all sale items in the sale section or marked final sale. No exchanges. Sale prices are subject to change. If you do not order a sale item online right away we cannot guarantee the price or stock availability. We cannot guarantee stock on mail orders or phone orders of these items. If you choose to order by mail or phone and we run out of stock on a item it will be replaced with the next close color and shipped.
We reserve the right to raise or lower the price of any products we sell at any given time. Please always check your cart before you process your order for your final cost. If you have any questions please email or call before your order is completed. Please understand that if you wait to place a order for any regular or sale item the price may very. We have only raised our item prices 1 time in all the years we have been in business , however sale items prices can fluctuate.
Sales Tax: Orders from California residents are subject to an additional 8.25% sales tax.
State sanitation law requires us not to accept returns for sanitation reasons. This is also our company policy.
Ordering Mistakes: Did you make a mistake when you ordered? Our website and shopping cart lets you see your order several times before the order is processed by you. Once it has been processed meaning your card has been charged you cannot make any changes to the order. You can place another order if you forgot to add something to the original order, but it will be shipped and charged independently from the original. To cancel an order: See Contact section; A 10.00 fee may apply if the order has processed.
Once a hairpiece has been in your possession we have no way of knowing if its being cared for properly. We make suggestions under our wig care section and on many of the orders pages. We request that you use hair spray before use on a few items. We only produce high quality products that last for years when taken care of properly. Our hairpieces have a curl memory in them and non gelled items should be maintained almost like human hair. We cannot be responsible for your care of any product.
Thank you for understanding.
