 | How do I make an exchange? - How do I make an exchange?Press on question |
| | How do I order a color ring? - Press question. |
| | How much will my shipping be? - Press question |
| | Sending my hair for matching - How do I do this? Press on question to link to correct page for help. |
| | How do I get my squad discount ? - |
| | I received the wrong pieces/colors - If you fell this error is by our company please see order errors on the policies page. If you ordered the srong items please see exchange section. |
| | All about shipping - |
| | When will out of stock colors be in? - Please see contact to e mail us or use live help. |
| | How do I get help choosing colors? - |
| | I am not sure my order went through!? - If you received a receipt after pushing process, we have your order. If you did not get a receipt Follow link go to bottom of that page and press inquiries |
| | How do I cancel my order? - Press link- scroll down to see cancel order |
| | Order error code when ordering. - Look at how you typed in expiration date and or cvd. If you get another decline your card is simply hit its limit of credit-try another card.You must enter the cards billing address and the full name on the credit card or it will decline. |
| | Can I use my personal shipping account ? - No sorry you can not . |
| | Color ring credit Info - Please allow 30 Business days from our reciept of the ring. If you still do not see the credit follow the link to the bottom of that web page and press credit inquiry . You have 60 days from order of the ring to return it for a refund. |
| | I noticed I made a mistake on my order. - You will need to cancel the order and start over. Press question and scroll down to see cancel order. |
| | Can I add to my order already placed? - No, we are sorry, Due to Fraud protection reasons we can not change your order once it has been placed. You will need to place another order or immediatly cancel the original order by email and replace your order correctly.. |
| | I can`t get my order placed online - Use live chat to get help.or email under contact or call us. |
| | What is cheerleader hairpieces address? - 1812 Keystone Ct Redding, Ca 96003 |
| | How do I return the color ring? - Return with invoice or billing name and phone number to address listed. |
| | Phone orders vs. internet orders- What ships faster? - Internet orders ship a lot faster than phone orders. |
| | I do not like using my credit card online, Can I call this order in? - Online or over the phone we process all credit cards online |
| | Is this website Secure from credit card theft? - Yes we are protected. You will be prompted and shown the secure passage. |
| | I need to order shampoo and other care products - How to order Synthetic care products alone. Press link |
| | Do I pay sales tax ? - We charge sales tax to Californians only 8.25 % |
| | I have a resellers licence, can I get a discounted price? - Only on orders of 50 or more of 1 color . So Yes if you need 50 color I- Spy, 50 color Wow, etc.. |
| | How do I attach my hairpiece? - Press link to attchment methods |
| | I have emailed you but received any response. - We try our best to answer all e mails the same day until 5 pm(pacific time). If your spam settings are high our e mails may not be getting to you. In return if you do not fill out the line that asks what this e mail is reqarding, we may not open it thinking it is spam. Never send us attachments as we will not open them. You may also need to refresh our website as we have updated our e mail addresses link. You may always call. |
| | I called and left a message but I was not called back. - We return all calls, accept when we do not understand the number clearly. If you left a message in the shipping voice mail box- it states not to as we do not attend to it. Please try again. |
| | I need to know what colors a certian hairpieces comes in. - Look to your left - Press on color match help. |
| | What are these hair pieces made of? - Click on question |
| | Youth vs. Teen in spiral Curls - Youth is approx. 7 inches long pulled, Teen is approx. 10 inches long pulled. Netting and attachments are identical. |
| | Do barrel curl ponytails fit both youth and teens? - Yes |
| | Can I get a demo to show parents? - No, You can exchange any order for style or color but not if it is been removed from its package.We no longer send samples of hairpieces due to abuse of that program. |
| | Can I return hairpieces or products? - We do not accept returns at all on any items, only exchanges |
| | Do you have catalogs? Click here - Yes printable catalogs |
| | How do I place an order by mail? - |
| | Why don`t I see the color I need under the style I want? - If the color is not listed, it is not available in that style. |
| | What is the difference between a scrunchie and a bun cover? - Bun covers totally cover your bun, scrunchies can do this but also can be blended with your hair, it's simply a ring of hair that you apply over your bun. |
| | I have a color ring from another company but I want to order from cheerleaderhairpieces, what can I do? - ou can see mail orders section and send us that ring with wahat colors you need. We will match to the very closest colors and return the ring with your order if you wish. |
| | I think my item is defective. - |
| | Can I order a color swatch to match my hair? - Click here:Yes, You can purchase a group of swatches in your hair color range.See color rings for swatch info. |
| | What are color rings? - Full rings of all colors available in a style made of the same hair as the hairpieces, so you can match your hair to our pieces before you buy a hairpiece. |
| | What are Color Swatches - Click here :Color groups (example brown group has 5 colors for you to choose from) Match your hair and order ofline. |
| | Can I cut a hairpiece to make it shorter or more layered? - Yes, All of our hairpieces can be trimmed. Once trimmed it may not be exchanged. |
| | what colors come in which styles? - Click on the question |
| | PO Info - Purchase order information |
| | Can I dye my hairpiece? - No -The hairpieces are synthetic fiber. |
| | My child had lice-can this hairpiece get lice? - Lice can get on the hairpiece but will leave it or die as the hairpiece is synthetic plastic fiber. Just put it in a zip lock bag a few days and then shake it out. |
| | I do not see where to enter my code?! - Then you are not in cheerleaderhairpieces.biz you have somehow entered cheerleaderhairpieces.com . check your URL bar are you in .biz? If not go back to cheerleaderhairpieces.biz and only order from the left tool bar. Do not press the 1 to 100 orders link. Call or email for help if you need more information. |
| | What is the diference between the original teen Spiral in the sale section and the New teen spiral? - The difference that you will notice is the new teen is fuller. You may see the photo gallery for a side by side photo. |
| | Can I walk in to cheerleaderhairpieces? - No, We are only online.You can order online and choose redding pick up and we will call you . |
| | I think i made a mistake on my ship choice, I do not think it is going to reach me in time. What should I do? - You can place a new order with a faster ship method. Then simply follow are online exchange instructions to receive a refund for your hairpieces. |
| | 6 in 8 in 10 Inch hairpieces are cut to this length and cannot be returned for exchange. This is stated on those items order pages. - |
| | Any Check can be held by this company for up to 10 days before a order ships. - |
| | Exchanges on sale items. - NOTICE: If exchanging a item that was on sale when you ordered remember that if its no longer on sale you will be charged full price. No matter how you reorder |
| | I did not receive a tracking number. - Please look at your invoice for the ship method you chose when placing the order. The days that it takes the shipping company to deliver your order is specified. Our processing time is 2 days. If you order 1st class up to a 7 day service and include the 2 day processing you have 9 days not including Sunday. Tracking numbers are not given on 1st class mail. If you did not receive a track number do not worry, if you have a receipt we have your order. Please do not contact us until the time frame you chose for delivery passes. The % is 1 out of 500 orders. |
| | Can I track my order on your web site? - No, We chose not to make everyone login and make a user name to purchase from us.However a track number will be sent to you once shipped. |
| | I have a color ring and need to order sassy or daisy style but they have numbers not names. - Sassy and daisy styles need to be ordered online off the color charts for best results. However if you have already matched to are ring scroll down to the bottom of those styles orders pages to see the transpose lists. |
